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Homeowners Insurance FAQs

Learn More About Personal Express Homeowners Insurance Coverage

Question: How do I determine the amount of coverage my home needs?
Answer: Your home should be insured for the amount it would cost to replace the structure in the event of a total loss. Your insurance agent can help calculate the replacement value of your home, which is determined by factors including, but not limited to:

  • Square footage.
  • Type of construction.
  • Garage size.
  • Number of fireplaces.
  • Residential construction rates in your area.

Q: What is the difference between Actual Cash Value and Replacement Cost Coverage?
A: Actual Cash Value is the replacement cost minus depreciation due to obsolescence or general wear. Replacement Cost Coverage pays the cost of replacing property without a deduction for depreciation.

Q: Does my homeowners insurance policy cover home office equipment?
A: There are limitations to your policy for property located within your home that is used for business. Refer to your homeowners policy or contact your local Personal Express agent for more coverage information.

Q: Does my homeowners insurance policy cover flood damage?
A: Flood damage is not covered by the standard homeowners insurance policy. By definition, flood damage is rising surface water that enters your home. In other words, if damage is caused by a water source that is outside and comes into your home, it is considered flood damage. If a water source is inside your home and runs out of it, it is considered water damage, such as a pipe burst or overflowing bathtub.

Flood coverage can be obtained from the National Flood Insurance Program. Water damage that is sudden and accidental, such as a pipe burst, is typically covered under a standard homeowners insurance policy. However, damage due to exposure to long-term water leakage is not covered. Review your existing homeowners policy or call your Personal Express agent for more information.

Q: Will filing a claim affect my homeowners insurance rate?
A: A claim can affect your rate, and frequency or severity of claims can result in non-renewal. Personal Express agents periodically review the claims history of all policyholders, which helps us maintain and protect the rates for all of our policyholders.

Q: Does my homeowners insurance policy cover my car or motorcycle if it is stolen from my garage or destroyed in a fire?
A: No, your homeowners insurance policy does not cover vehicle theft or damage inside your home. Your homeowners insurance policy excludes motorized vehicles, unless you have vehicles that are used for maintenance to the insured residence, such as a lawnmower. A separate auto or recreational vehicle policy that includes comprehensive coverage must be purchased to ensure vehicle coverage in the event of theft or damage.

Q: Do I need insurance if I’m a renter?
A: If you rent an apartment, home, condo or even a dorm room, you may need a renters insurance policy to provide coverage for your personal property and personal liability.

Q: Is my personal property covered while I am traveling on vacation?
A: Yes, your homeowners insurance policy provides contents coverage anywhere in the world, but there are limitations and exclusions. Call or meet with your local Personal Express agent for more information.

Need Help?

Personal Express is here for you when you need us. If you still have questions or want more information, simply give us a call at 1-800-499-3612 or visit your local Personal Express office.


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Whether you need to update your policy, increase your insurance protection or file a claim, Personal Express is here to serve you.